how do i return my at&t phone
If you purchased your device at an ATT retail store it can be returned to any ATT retail store during the return and exchange period. For more detailed information on the cookies we use please see our Cookie Policy.
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Acurry921 You can order return boxes using the below link.
. And you may have to pay a restocking fee of 50. Carrier iPhone Return Policy. Be sure when you drop it off to get a receipt that shows that you dropped it off insist that they give you a receipt ask for a manager or go to a different post office I dont want to hear later that they wouldnt give you one.
You will need your receipt. Print the label or have ATT mail it to you. You can return or exchange a device during the 14-day return period.
Make a copy of the USPS prepaid label tracking number. If youre returning your equipment by mail or canceling your service call the number provided on your invoice. Include a copy of the invoice with your return and keep a copy for your records.
Take a photo of that. Call the Support Line. Affix the prepaid label on the outside of the box make a copy for your record Mail the parcel.
Go to ATT Trade-in Program Ask for Help Request shipping materials or use the online chat support. Go to our return policy and watch the Returning your device video. All four major carriersATT Verizon Sprint and T-Mobilehave similar return policies.
For 15 days or more a refund is subject to the manufacturers warranty period. To ensure your ATT account is properly credited you must provide your ATT Account Number located on your packing slip to The UPS Storealong with your original equipment. 2 level 2 Op.
Be sure to keep the tracking number. You should check myATT and see if you have a device payment plan at 0. You have 14 days to return your iPhone.
Otherwise based on the type of service and equipment you have chat with us or call us at 8002882020 to get started. Ask for a prepaid label. With ATT you can exchange your iPhone within 30 days of purchase.
Not returning your device voids the ATT Trade-In Offer. Also its possible to request shipping supplies for your eligible trade-in device simply by following these instructions. You cant activate your old phone because its banned for lacking VoLTE HD Voice.
Contact customer care at 800-331-0500. Pack the item s in the original packaging securely. Mail your device via USPS.
Some of these cookies are essential while others help us to improve your experience by providing insights into how the site is being used. Important FAQs Trade-in device must be mailed to us within 14 days. Keep all removable parts like the battery chargers or stylus.
DETAILED STEPS Prepare and return a defective device Before you return your defective device Make sure you. Well ask for your email or mailing address where we. If you submitted an order on Premier and selected the in-store pickup option or if you purchased your equipment directly from an ATT company-owned retail store you must return or exchange it at any ATT company-owned retail store.
Return the device within the offer window. For help call the number provided on your invoice. To start the process contact us through online chat or 8003310500.
Up to 6 cash back This site uses cookies to store information on your computer. If you purchased your equipment on Premier or by phone and received it by mail you can mail the equipment back to ATT or take it to any ATT company-owned retail store. Up to 6 cash back Its easy to pack and return your device Simply.
Remove any SIM or memory cards. Delete your personal data by resetting your defective device. Pack your device and everything that was included in the original manufacturers packaging.
Theres more information about returning a device at ATT Return Policy. If you submitted a Trade-In online you may receive an envelope and not a box. If you dont the phone is yours to keep.
Backup your personal data using a backup and storage option. Im seriously regretting trading in and continuing service with them. Take Home Trade Later Program - You have 30 days to return the device to the nearest USPS.
Thats why you got a new phone for free. Thats basically a contract. To return equipment to ATT use one of the following methods.
To return ATT equipment by mail you need to follow these steps. What to return If you started the return process online well be in touch.
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